I raise my glass of orange juice, freshly squeezed, to the great customer service at Mike’s Grill in Placerville, CA. Actually, as a brand new restaurant, open maybe two weeks now at the most, they are still working out some bugs, but there were some factors that won me over immediately.
1. Buttered toast – Big whoop right? Every restaurant butters the toast! Well, not every restaurant butters the toast to the edges. Maybe it’s just me but the small details like this do matter. I don’t know how many times I have ordered toast and there is a small dab of butter in the middle. While that makes for a great photograph, it isn’t that appetizing to me. A huge glob of butter in the middle, dry edges. I’d almost rather butter my own toast.
I had to ask the waitress at Mike’s Grill who buttered the toast because it was literally seeping over the edges. She looked at me like I was crazy but proceeded to tell me that they use liquid butter and a big brush. I thought that not only was it a great way to get the butter to the edges, but extremely efficient as well. It would be much easier and quicker to take a big basting brush and with a few quick swipes ~ voila ~ properly buttered toast!
2. Extra gravy – I asked for extra gravy for my chicken fried steak and they brought out a huge ladle full in a bowl. This restaurant doesn’t skimp on the portion size. In fact, my fiance and I were saying that we probably could have shared one order instead of taking home over half of each of our plates.
Feeling like you got value for your money is important, whether it’s a small portion in a classy location, beautifully presented, or a sizable portion in a bustling breakfast cafe.
3. Service with a smile – Like I mentioned before, Mike’s Grill has some areas they can improve on. A carpeted floor, for instance, might remove a high echo of voices and provide a better ambiance. The waitresses were still learning the menu, but they were very gracious, checking on us for our needs, but never obnoxiously. Our coffee was refilled at appropriate intervals too.
You may not have a restaurant where buttered toast makes the difference for someone like me, but your customer service can reflect it with Customer Service To The Edges! Are you doing all you can to provide a pleasant experience for your customers?
As far as extra gravy and portion size, do you deliver more than the customer expects?
And the SMILE!!!??? That goes without saying. Letting your customers know that you care about their level of satisfaction with you is incredibly important! Who knows, it just might cause someone like me to blog about it!
What examples of extraordinary customer service do you have? Comment below!
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