Customer Service: Missed it by THAT much!

A Maxwell Smart Crime

Road trip yesterday. We left about 8 a.m. and headed north. We were meeting my Mom in Yreka, CA at 1:00 p.m. for lunch. She had arrived about 15 minutes before we did and decided that McDonald’s would be the rendezvous point.

After a long drive, we were happy to be [...]

I'm a Sucker for Great Customer Service

I’ve often said that if you don’t appreciate Great Customer Service, then you deserve the less than great customer service you get.

As customer service seems to be worsening in all industries, the “greats” really stand out, and I love to recognize them.

A Super Wash, Cut and Style

Yesterday I went to Supercuts. It [...]

Postage Stamp Project-Day 97

On my lunch today, I stopped at Umpqua Bank to withdraw money to have change for my garage sale tomorrow. I was greeted by Cindy Hill, who started at Umpqua Bank just last week. She was obviously still learning the computer system and she was careful to get the help of her Manager Nathan Jay. She was apologetic for the time it was taking, but in my mind, I would rather wait and have the transaction right, not only because it’s about my money, but it’s about my time AND my peace of mind. [...]

Postage Stamp Project-Day 94

Cafe-Roma-Logo-Ristorante-Catering1

Today I had the pleasure of meeting Abe Saadeh for coffee. We sat down together to get to know each other and each others’ businesses. Abe and I met through Twitter. I continue to be excited at the relationships that develop there as conversations engage personalities. [...]

Postage Stamp Project-Day 91

27 ideas for sending a card

Sharing the Postage Stamp Project Earlier this week, I had the pleasure of sharing the postage stamp project with my networking group. I started by handing out two colored envelopes with stamps already affixed. I asked them to write their return address on the envelope right away. I then proceeded to share with them how sending cards is an effective method of follow up, that the majority of business people are not using. If done right you can have differentiation for under a buck. [...]